How can I get help with a technical issue?

Experiencing technical difficulties? We're here to help! To expedite the troubleshooting process, please follow these guidelines when submitting your issue (helpdesk@lightersideofrealestate.com):

Include your account email address and use the subject line "Technical Issue" or "Bug Report"

Providing detailed information will help us quickly identify and resolve the problem. Here are a few examples:

1. Nature of the problem: Publishing issue, branding tool issue, content typo.
2. Device: What type of device are you using? (e.g., laptop, desktop, smartphone, tablet)
3. Internet Connection: How are you connecting to the internet? (e.g., Wi-Fi, Ethernet, cellular data)
4. Browser: Which browser and version are you using? (e.g., Chrome, Firefox, Safari)
5. Cache: When was the last time you cleared your browser's cache and cookies?
6. Other Browsers: Have you tried accessing the site or feature from a different browser? If so, what were the results?

Additional Tips:

• If possible, include screenshots or a screen recording of the issue.
• Describe the steps you took leading up to the problem.
• Let us know if you've encountered any error messages.

Troubleshooting:

While you're waiting for a response, you can try the following basic troubleshooting steps:

• Check your internet connection
• Clear your browser's cache and cookies
• Try a different browser
• Restart your browser or device

Giving us detailed information is crucial in helping us identify and resolve technical issues efficiently. We appreciate your patience and assistance in this process.