How to refresh a social account if your connection expires

If you're encountering difficulties posting to your social media accounts (such as Facebook) through the Lighter Side platform, it might be necessary to refresh your connection token. This process re-establishes the link between your social media account and our platform, ensuring a smooth sharing experience.

Step-by-Step Guide:

Navigate to the Social Accounts settings page within your account. You can find this in the account settings section. For your convenience, here's the direct link: https://innercircle.lightersideofrealestate.com/manage-profile#social-accounts
On the Social Accounts settings page, you'll see a list of all the social media accounts you've previously connected to Lighter Side.
Scroll through this list to find the specific account (e.g., your Facebook Page) that needs refreshing. The account name may appear grayed out, indicating a connection issue.
Next to the social media account you want to fix, you should see a "refresh" icon (a circular arrow symbol).
Click this icon and follow the process of renewing your connection token, re-establishing the link between the two platforms.

If you encounter any issues with the refresh process, you can always disconnect the social media account completely and then reconnect it from scratch.

Important Considerations:

Grant Necessary Permissions: As you reconnect your account, the social media platform (e.g., Facebook) will likely request that you grant specific permissions to the Lighter Side platform. It's crucial to carefully review these permissions and ensure you allow the platform to publish content on your behalf. This authorization is essential for the sharing functionality to work correctly.
Troubleshooting: If you continue to experience problems after refreshing the connection, try clearing your browser's cache and cookies. Additionally, if you've recently changed your social media account's password, you'll definitely need to refresh the connection.

The process for refreshing connections with other social media accounts (e.g., Instagram, Twitter) is generally the same. Locate the desired account in your Social Accounts settings and click on the refresh icon.

Need Further Assistance?

If you have any further questions or require additional support, please don't hesitate to contact our support team at helpdesk@lightersideofrealestate.com. We're here to help you resolve any issues and ensure a seamless social media sharing experience on the Lighter Side platform.