How to refresh a social account if your connection expires

Having trouble posting to a connected social media account through Lighter Side? Your connection may simply need to be refreshed. 🔄

Refreshing the connection re-establishes the link between your social media account and Lighter Side and can resolve common publishing issues.

In this Article

• When should I refresh my connection?
• How to refresh a social media connection
• What to do if refreshing doesn't work
• FAQs

🔄 When Should I Refresh My Connection?

You may need to refresh your connection if you're having trouble publishing content to a social media account you've previously connected to Lighter Side.

For example, the connected account may appear grayed out in your Social Accounts settings.

You should also refresh your connection if you've recently changed the password for your social media account.

🛠️ How to Refresh a Social Media Connection

Follow these steps:

1. Log into your Lighter Side account.
2. Go to your Social Accounts settings.
3. Find the social media account that's having trouble connecting or publishing.
4. Look for the refresh icon (a circular arrow) next to the account.
5. Click the refresh icon.
6. Follow the prompts to renew the connection between your social media account and Lighter Side.
7. If you're asked to grant permissions, carefully review them and make sure you allow the permissions needed for Lighter Side to publish content on your behalf.

Once complete, your social media account should be reconnected to Lighter Side.

🚨 What If Refreshing the Connection Doesn't Work?

If you're still experiencing problems, try completely disconnecting the affected social media account from Lighter Side and then reconnecting it.

You can also try clearing your browser's cache and cookies before attempting the connection again.

If you've recently changed the password for your social media account, be sure to refresh or reconnect the account afterward.

FAQ

Why did my social media connection stop working?

Your connection between Lighter Side and the social media platform may occasionally need to be renewed. A password change can also require you to refresh the connection.

Why is my connected account grayed out?

A grayed-out account may indicate a connection issue. Try using the refresh icon next to the account to renew the connection.

Where can I find my connected social media accounts?

You'll find your connected accounts in the Integrations section of your Lighter Side account settings.

What should I do if refreshing doesn't fix the problem?

Try disconnecting the affected social media account completely and then reconnecting it. You can also clear your browser's cache and cookies before trying again.

Do I need to approve permissions again?

You may be asked to grant permissions when reconnecting your account. Review the permissions and make sure you allow the access necessary for Lighter Side to publish content on your behalf.

Is the refresh process the same for different social media accounts?

Generally, yes. Locate the affected account under Social Accounts and use the refresh icon to renew its connection.