When I try to open a meme, I only see a loading circle

A small number of members may occasionally experience an issue where a loading spinner appears indefinitely 🌀 when trying to open or publish a meme. Don’t worry — this is usually easy to fix!

In this Article

What causes this?
Troubleshooting steps
FAQs

🛠️ What Causes This?

The most common cause is a browser extension or background program that blocks JavaScript or pop-ups, such as an ad blocker, privacy tool, or security software.

✅ Troubleshooting Steps

Try the following steps to isolate and resolve the issue:

🔁 Try a Different Browser
- First, try opening the platform in a different web browser (like Chrome, Firefox, Safari, or Edge). This helps rule out browser-specific issues or extensions.

🧩 Disable Extensions One by One

If switching browsers doesn't help, go back to your original browser and:

Disable your browser extensions one at a time
Refresh the page after disabling each one
See if the meme loads properly

Once you identify the extension causing the issue, you can either:

Turn it off when using our platform, or
Set it to allow pop-ups and JavaScript for our domain

🛡️ Check Your Security Software

If the issue persists, it's possible that a background program — like antivirus or anti-malware software — is blocking functionality on our site.

In this case:

Open your security program settings
Look for a “whitelist,” “allow list,” or “safe site” option
Add our domain to the list to ensure smooth operation

🔄 Also, Don’t Forget:

Make sure your browser is up to date. Outdated browsers can often cause compatibility issues.

FAQ

What browsers are best for using the platform?

While our site works with most modern browsers, we recommend using the latest version of Google Chrome or Mozilla Firefox for the best performance and compatibility.

How do I know which browser extension is causing the issue?

Try disabling all extensions first. If the problem goes away, re-enable them one by one until the spinner reappears — that’s likely the culprit. Ad blockers and privacy tools are common causes.

How do I whitelist your site in my antivirus software?

Each antivirus program is different, but most have a "safe sites" or "exceptions" list in their settings. Search your program’s help docs for instructions or reach out to us — we can help walk you through it.

Will this happen if I use a mobile browser or app?

In some cases, yes. Mobile browsers may also have settings or extensions (like VPNs or built-in blockers) that interfere. Try switching to desktop, or use a mobile browser with fewer restrictions, like Chrome or Safari.

Can I download the meme instead if it won’t load?

If you're having trouble loading or publishing a meme, but still want to use it, reach out to our support team. We can send you a direct download link so you don’t miss a beat in your content schedule.