Do you offer one-on-one support if I need help?
Whether you're just getting started, want help setting up your branding, or have questions about using the platform’s features, we're here to help.
You can reach out to our support team during regular office hours or schedule a private Zoom walkthrough for more hands-on assistance.
In this article
- Support office hours
- How to schedule a Zoom session
- Troubleshooting calls
- Help joining your call
🕒 Support Office Hours
Our support team is available every FRIDAY during the following office hours:
No appointment needed—just hop on Zoom during whichever session works best for you.
💡 Remember, if you need troubleshooting, join from your computer. We may need you to share your screen.
📆 How to Schedule a Support Session
Need a little more hands-on help? You can schedule a private Zoom walkthrough with our support team.
During your session, we can help with things like:
- Getting started with your account
- Setting up or adjusting your branding
- Learning how to use platform features
- Walking through questions you may have
- Troubleshooting an issue you're experiencing
To book a time that works best for you, click here to schedule your Zoom session.
You'll be able to choose from the available appointment times on our calendar.
⚠️ Troubleshooting Calls
If you're scheduling a session because you're experiencing a technical issue or need help troubleshooting something, please join the Zoom meeting from a computer rather than a mobile device.
In many cases, we'll need you to demonstrate the issue in real time so we can see exactly what's happening and help you resolve it.
📧 Need Help Joining Your Call?
If you have trouble accessing your scheduled Zoom meeting, email us at helpdesk@lightersideofrealestate.com. We'll help you get connected so you can make the most of your scheduled session.
Frequently Asked Questions
Do I need to schedule an appointment to contact support?
No. You can contact our support team during our regular office hours. Zoom sessions are available when you'd like more hands-on help or a walkthrough.
Can I schedule a Zoom call for help setting up my account?
Yes! Zoom sessions aren't just for technical problems. You're welcome to schedule a session if you'd like help getting started, setting up your branding, or learning how to use the platform.
Can I join my Zoom session from my phone?
For general questions or walkthroughs, you may be able to join from your phone. However, if you need help troubleshooting an issue, we recommend joining from a computer so you can demonstrate the problem on your screen.